Our app/website was suddenly restricted after 15 years in good standing. We have ~300k user accounts that have used facebook login and are now unable to access their accounts on our site. We verified our business by sending irs forms and bank statements. The appeal process automatically rejects our appeals with no specifics on how we can fix the problem. Any help would be appreciated.

I initiated the business verification process but did not complete it. It is in the "Pending submission" status now. It was a couple of days ago.
I am trying to resume or restart the process, but it fails every time after I select the verification method—no matter what method I use—call, email, SMS, or domain. The flow simply returns to the original screen. Previously, I was able to download, for example, the HTML files for domain verification.
Is there any way I can reset the process, restart it or resume it? Anyone knows a solution, or at least an approach to this problem?
It is either a bug, or I am missing something.

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Is there anyone who knows the solution?
I use different comments, meaning no comments are the same

I initiated the business verification process but did not complete it. It is in the "Pending submission" status now.
I am trying to resume or restart the process, but it fails every time after I select the verification method—no matter what method I use—call, email, SMS, or domain. The flow simply returns to the original screen.
Is there any way I can reset the process, restart it or resume it? Anyone knows a solution, or at least an approach to this problem?
It is either a bug, or I am missing something.

I initiated the business verification process but did not complete it. It is in the "Pending submission" status now. It was a couple of days ago.
I am trying to resume or restart the process, but it fails every time after I select the verification method—no matter what method I use—call, email, SMS, or domain. The flow simply returns to the original screen. Previously, I was able to download, for example, the HTML files for domain verification.
Is there any way I can reset the process, restart it or resume it? Anyone knows a solution, or at least an approach to this problem?
It is either a bug, or I am missing something.