Why are new users being banned as spam? I recommended the WhatsApp API service to a friend of mine who works at a large company. After registering everything correctly, he was banned for spam and for violating the guidelines. He requested a review of his case but remains banned. This is not the first time I’ve seen this happen. I feel embarrassed for recommending the service to someone, only for them to be banned without any plausible justification. His company serves thousands of people.

We are experiencing an issue with our approved app on some Instagram accounts. Although our app is approved, we are encountering the following error on certain Instagram accounts:
0|api_v2 | 2025-02-12 12:52 +00:00: [Nest] 362413 - 02/12/2025, 12:52:43 PM ERROR [InstagramReelsService] [getReelFromFb] - userId: XXXX - igId: XXXXX - { 0|api_v2 | "error": { 0|api_v2 | "message": "An unexpected error has occurred. Please retry your request later.", 0|api_v2 | "type": "OAuthException", 0|api_v2 | "is_transient": true, 0|api_v2 | "code": 2, 0|api_v2 | "fbtrace_id": "XXXXXX" 0|api_v2 | }
This issue does not occur on all accounts, only on some. Has anyone else experienced this? Any insights or solutions would be appreciated.
Thank you!