missing IG folowers_count and page_follows
Starting from today at about 6.00 UTC we are no more able to fetch IG metrics followers_count and follows_count from the endpoint:
https://graph.facebook.com/{{vApi}}/{{publisher_id}}?fields=followers_count,follows_count&access_token=XXXX
Does anyone else is experiencing this issue?
Yes we are also experiencing the same issue. We are using the same API endpoint and our app has the following permissions: instagram_basic pages_read_engagement pages_show_list business_management
which was working fine earlier. Is there any change in the API contract or permission from Facebook?
We also got exactly the same problem. No errors on the API side, response just stopped containing followers_count field since today. This causes a lot of problems for our app. Hope Facebook will notice the issue, otherwise unsure if there is any other way to get that metric.
Same here with business discovery:
/API_VERSION/ID?fields=business_discovery.username(USERNAME){biography,followers_count,follows_count,id,profile_picture_url}
same here for {{api_version}}/{{page_id}}?fields=instagram_business_account{id,username,followers_count}. Followers count is missing in response
We are experiencing the same issue as well. Any info would be really helpful.
Upvote 5 Hello,
We started encountering the same issue. Help would be appreciated, Meta!
Thank you
We are experiencing the same issue as well.
Same here,
I have seen that Meta deprecated the Instagram Basic Display API (https://developers.facebook.com/docs/instagram-platform/) at the same time. Could it be related even if we don't use it?
Same here! Problem with business discovery: it returns all fields as useal except for followers_count and follows_count
Same missing fields for: https://graph.facebook.com/v18.0/{user_id}?fields=name,username,biography,website,profile_picture_url,followers_count,follows_count,media_count,id&access_token={user_token}
It seems resolved on my end.
Seems resolved
Resolved
https://graph.facebook.com/{{vApi}
{ "error": { "message": "Unsupported get request. Object with ID '{{vApi}' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api", "type": "GraphMethodException", "code": 100, "error_subcode": 33, "fbtrace_id": "AYMOnjMezADEEA84joP7vS-" } }
https://developers.facebook.com/docs/graph-api
https://developers.facebook.com/docs/graph-api
Hello, same issue here!
Same here!
Same here!
Hello,
We started encountering the same issue. Help would be appreciated, Meta!
Thank you