Delivery error when creating carousel ads with customization rules
Hi,
We seem to be running into problems creating carousel ads with asset_customization_rules. We're including two carousels in the "carousels" prop, with child attachments.
We can publish the ads though the API, but after a short time of processing fall into "Delivery error" status. Error message:
"Unsupported Ad Format In Dynamic Creative Ad: This specified asset feed contains an unsupported ad format. (#1885858) "
If we change the ad name and publish through Ads Manager they get approved.
I also tried pulling the ad creative for working ads from the Graph API explorer, but can't get the carousel property that way. All other properties look similar, so I'm running out of ideas.
The ads sets are not "dynamic creative". Can't find any documentation relating to this. Anyone else experiencing this?
Thanks!
I have the exact same issue here
We are having the same issue, it's blocking us for creating multi-placements carousel ads using the APIs.
We ran into this error recently and it's blocking our users from using our API integration. Would love some insights on how to fix it since the error message isn't very specific
same here. I tried to fix many things to mimic api request Meta ads manager, but the result were same.
Same here. Did you find any solution to this?
I was this same problem:
Unsupported Ad Format In Dynamic Creative Ad: This specified asset feed contains an unsupported ad format. (#1885858)
I thought it was some kind of placement, but in the end it was the call_to_action_types inside asset_feed_spec.
I was using SHOP_NOW. The error message disapeared when I switched toLEARN_MORE`