Issue with Multi-Product Message Templates
Hi all, today we started getting an error when sending the MPM Template messages. We still use the same endpoint and JSON payload but we get the error that the catalog_id is invalid.
Please find the error below:
{ "error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." }, "fbtrace_id": "AoLdTLaDrpOT60qmiBGh_Kc" } }
It happened to me too just today..
{ "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." }, "fbtrace_id": "AmkpPVehv7D_1pJkL_J_FRs" }
Same here : since the morning 72 Business accounts from our clients are experience the same issue:
{ "error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." }, "fbtrace_id": "AlV339EcoIijnzgwvZI0tXm" } }
Same issue, if it helps, here is the result:
{
"error": {
"message": "(#131009) Parameter value is not valid",
"type": "OAuthException",
"code": 131009,
"error_data": {
"messaging_product": "whatsapp",
"details": "Invalid catalog_id."
},
"fbtrace_id": "A2mpEPSomgdUgtGEFz6fWwH"
}
}
Mind you, the code itself hasn't changed and was working yesterday 6:45 PM.
Thanks for raising the issue and bringing this to Meta's attention. The Meta team is working on a fix for this and it should be resolved shortly. Please follow https://metastatus.com/whatsapp-business-api for updates.
This seems to be a global problem with the WhatsApp Cloud API.
I also found this open thread: https://developers.facebook.com/community/threads/750049463728226/
I've been trying to debug this all day! Happened out of the blue.
I've been trying to debug this all day! Happened out of the blue.
I've been trying to debug this all day! Happened out of the blue.
I've been trying to debug this all day! Happened out of the blue.
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
UPDATE:
We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings