E-commerce catalog not rendering
Hi, all invocations to the facebook graph API to display Whatapp e-commerce products are suddenly receiving the following error:
"error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." },
even though the catalog_id is definitely valid. Happening on multiple unrelated WhatsApp business accounts.
Hey, we have been facing the same issue since today morning. Despite having a valid catalog ID, our products are not being displayed in WhatsApp.
Same problem here for me. That means this is currently a general problem with the WhatsApp Cloud API.
Same issue with more than 72 business accounts all suddenly all of them start firing the same error. here is some of the outputs from the Cloud API
{ "error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." }, "fbtrace_id": "AlV339EcoIijnzgwvZI0tXm" } }
Same issue, if it helps, here is the result:
{
"error": {
"message": "(#131009) Parameter value is not valid",
"type": "OAuthException",
"code": 131009,
"error_data": {
"messaging_product": "whatsapp",
"details": "Invalid catalog_id."
},
"fbtrace_id": "A2mpEPSomgdUgtGEFz6fWwH"
}
}
Mind you, the code itself hasn't changed and was working yesterday 6:45 PM.
Exactly the same issue here. Can we reach someone within the Meta organisation perhaps. Our shops and clients are becoming more and more frustrated. I can confirm that the catalog_ids definitely are valid.
Thanks for raising the issue and bringing this to Meta's attention. The Meta team is working on a fix for this and it should be resolved shortly. Please follow https://metastatus.com/whatsapp-business-api for updates.
Same problem also discussed here: https://developers.facebook.com/community/threads/393683446583606/
Same problem also discussed here: https://developers.facebook.com/community/threads/393683446583606/
Hi all, we face the same error starting today. We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
Hi all, we face the same error starting today. We realized that if you activate the catalog (set it to visible) it works again. For us, this is not a long-term solution as we have customers that have an individual catalog and we don't want to display all the products in the normal WhatsApp catalog, but maybe it help some of you.
You can check your current commerce settings using this endpoint: https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_commerce_settings
curl -X POST 'https://graph.facebook.com/v19.0/{Phone_Number_ID}/whatsapp_commerce_settings?is_catalog_visible=true' -H 'Authorization: Bearer EAAV...'
Worked for me!
curl -X POST 'https://graph.facebook.com/v19.0/{Phone_Number_ID}/whatsapp_commerce_settings?is_catalog_visible=true' -H 'Authorization: Bearer EAAV...'
Worked for me!