Posts under category Facebook WhatsApp Business API

Hi, all invocations to the facebook graph API to display Whatapp e-commerce products are suddenly receiving the following error:
"error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." },
even though the catalog_id is definitely valid. Happening on multiple unrelated WhatsApp business accounts.

Hi all, today we started getting an error when sending the MPM Template messages. We still use the same endpoint and JSON payload but we get the error that the catalog_id is invalid.
Please find the error below:
{ "error": { "message": "(#131009) Parameter value is not valid", "type": "OAuthException", "code": 131009, "error_data": { "messaging_product": "whatsapp", "details": "Invalid catalog_id." }, "fbtrace_id": "AoLdTLaDrpOT60qmiBGh_Kc" } }

I am trying to send a WhatsApp template message using Postman. I am receiving a successful response with a WhatsApp ID, but the message is not being received by the recipient (which is myself for testing purposes).

Here are the details of my request:

  • Method: POST
  • URL: [Your WhatsApp API endpoint]
  • Headers:
    • Authorization: [Your authorization token]
    • Content-Type: application/json
  • Body:
  {     "to": "recipient_number",     "template": {       "name": "your_template_name",       "language": {         "code": "en",         "policy": "deterministic"       },       "components": [         {           "type": "BODY",           "text": "Hello, this is a test message."         }       ]     }   } 

I have checked the following:

  1. The recipient number is correct and includes the country code.
  2. The template message format complies with WhatsApp's guidelines.
  3. I am using a WhatsApp Business Account and have the necessary permissions.
  4. The template has been approved by WhatsApp.
  5. The API endpoint and request format are correct.

Despite these checks, the message is not being delivered. I would appreciate any insights.